AAKUNA Pty Ltd ("AAKUNA", "we", "us" or "our") respects your privacy and is committed to protecting personal information that we collect, use, store and manage.

AAKUNA provides technology and digital services including custom software development, website development, ecommerce development, Android and iOS mobile application development, hosting and digital marketing services including SEO, SEM and SMO.

This Privacy Policy explains how AAKUNA collects, uses, discloses, stores and protects personal information and how individuals may exercise their privacy rights.

This Privacy Policy applies to information collected through:

• AAKUNA's website;
• websites and applications operated by AAKUNA;
• enquiries and contact forms;
• email, telephone and other communications;
• customer accounts;
• sales and service engagements;
• software and technology services;
• hosting services;
• digital marketing services;
• mobile applications developed or operated by AAKUNA where AAKUNA is responsible for the relevant information; and
• other interactions with AAKUNA.

By using AAKUNA's website or services, you acknowledge that you have read and understood this Privacy Policy.

AAKUNA aims to comply with the privacy obligations applicable to its business, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"), where applicable.

Depending on the nature, size and activities of AAKUNA and the particular service being provided, different privacy obligations may apply.

Where AAKUNA provides technology services to a business customer and processes personal information on that customer's behalf, the customer may remain responsible for determining the purposes for which that information is collected and used.

Nothing in this Privacy Policy is intended to exclude or limit any privacy right or obligation that cannot legally be excluded or limited.

"Personal information" generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in a material form or not.

Depending on how you interact with AAKUNA, personal information may include:

• name;
• business name;
• job title;
• postal address;
• email address;
• telephone number;
• billing information;
• account information;
• login or account details;
• IP address;
• device information;
• browser information;
• website usage information;
• communications with AAKUNA;
• transaction information;
• customer support information;
• information provided through enquiry forms;
• marketing preferences; and
• other information reasonably required to provide our services.

AAKUNA may collect personal information in several ways.

4.1 Information You Provide

You may provide information when you:

• contact us;
• request a quotation;
• purchase our services;
• create or use an account;
• complete a form;
• communicate with our staff;
• request customer support;
• enter into a service agreement;
• make a payment;
• subscribe to marketing communications;
• participate in a survey or promotion; or
• otherwise interact with AAKUNA.

4.2 Information Collected Automatically

When you visit our website or use certain online services, we may automatically collect information such as:

• IP address;
• browser type;
• operating system;
• device type;
• referring website;
• pages visited;
• approximate location;
• date and time of access;
• website interaction information;
• technical information; and
• other analytics information.

This information may be collected through cookies, analytics tools, server logs and similar technologies.

4.3 Information From Third Parties

Where permitted by law, AAKUNA may receive information from third parties such as:

• payment providers;
• finance providers;
• hosting providers;
• analytics providers;
• advertising platforms;
• social media platforms;
• business partners;
• publicly available sources;
• technology providers;
• domain registrars; and
• other service providers.

AAKUNA may collect, use and disclose personal information for purposes including:

• providing requested services;
• preparing quotations and proposals;
• managing customer relationships;
• creating and maintaining accounts;
• processing payments;
• managing subscriptions and payment plans;
• providing website, software and hosting services;
• providing technical support;
• developing and maintaining software;
• developing websites and ecommerce platforms;
• providing mobile application services;
• providing SEO, SEM and SMO services;
• communicating with customers;
• responding to enquiries;
• improving our products and services;
• maintaining security;
• detecting fraud or misuse;
• managing our business;
• complying with legal obligations;
• enforcing agreements;
• recovering unpaid accounts;
• sending service-related communications;
• sending marketing communications where permitted;
• conducting analytics and reporting;
• maintaining records; and
• other purposes reasonably necessary to operate AAKUNA's business.

AAKUNA may use personal information to send information about:

• AAKUNA services;
• new products;
• software features;
• promotions;
• offers;
• industry information;
• events;
• newsletters; and
• other marketing communications.

Where required by law, AAKUNA will obtain consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by:

• using the unsubscribe function contained in the communication;
• contacting AAKUNA; or
• using another unsubscribe method provided by AAKUNA.

Even if you opt out of marketing communications, AAKUNA may continue to send essential service, transactional, security or account-related communications.

AAKUNA may use cookies and similar technologies to:

• operate our website;
• remember preferences;
• maintain sessions;
• understand website usage;
• analyse traffic;
• improve website performance;
• measure marketing campaigns;
• personalise content;
• improve user experience; and
• support advertising activities.

Cookies may be placed by AAKUNA or by third-party service providers.

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some websites or services.

AAKUNA may use analytics services to understand how visitors use our websites and services.

Analytics information may include:

• pages visited;
• time spent on pages;
• traffic sources;
• device information;
• browser information;
• general geographic information;
• interactions with website elements; and
• other technical or usage information.

Analytics data may be processed by third-party providers in accordance with their own privacy policies.

Payments may be processed through third-party payment providers.

Depending on the payment method, AAKUNA may receive information such as:

• payer name;
• transaction reference;
• transaction amount;
• payment status;
• billing information; and
• limited payment details.

Where payments are processed directly by a third-party payment provider, AAKUNA may not receive or store complete credit or debit card details.

Customers should review the privacy policy of the relevant payment provider for information about how that provider handles payment information.

AAKUNA may work with third-party finance providers to offer customers payment or financing options.

Where a customer applies for or enters into a finance arrangement, relevant information may be shared with the applicable finance provider as reasonably necessary to:

• assess an application;
• establish an account;
• administer financing;
• process payments;
• manage the financed project;
• comply with legal requirements; and
• administer or enforce the finance arrangement.

The finance provider may have its own privacy policy and terms.

AAKUNA is not responsible for the privacy practices of an independent finance provider.

When providing software, website, ecommerce, mobile application or hosting services, AAKUNA may have access to information contained within a customer's systems.

This may include:

• customer names;
• email addresses;
• telephone numbers;
• addresses;
• order information;
• transaction information;
• inventory information;
• employee information;
• customer account information;
• website information;
• application data;
• business information; and
• other information stored within the customer's systems.

Where AAKUNA processes information on behalf of a customer, AAKUNA will generally process that information only as reasonably necessary to provide the contracted services, support the relevant system or comply with applicable law.

The customer remains responsible for determining the lawful purposes for which its customer data is collected and used, where applicable.

Where AAKUNA develops or hosts websites and ecommerce platforms, AAKUNA may process information relating to users of those platforms.

Depending on the configuration of the platform, this may include:

• customer registration information;
• order information;
• shipping information;
• billing information;
• product information;
• payment status;
• customer communications;
• account information;
• website activity; and
• technical information.

The specific collection and use of this information will also depend on the privacy practices and instructions of the relevant AAKUNA customer.

Where AAKUNA develops mobile applications, the application may collect information depending on its functionality.

Depending on the application, this may include:

• device information;
• IP address;
• account information;
• application usage information;
• location information, where the application requires it;
• notifications;
• camera or photo information, where authorised;
• contact information, where authorised;
• transaction information; and
• other information required for the application's functionality.

Where an application is developed for a customer, the customer may determine what personal information the application collects and how it is used.

Users should also review the privacy policy of the business operating the relevant application.

Some AAKUNA services or applications may use location information where it is required for functionality.

Location information will only be collected where permitted by law and, where required, with appropriate permission or consent.

Users may be able to disable location access through their device settings.

AAKUNA may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

• employees;
• contractors;
• developers;
• hosting providers;
• cloud service providers;
• payment providers;
• finance providers;
• accounting providers;
• professional advisers;
• lawyers;
• debt collection agencies;
• IT and cybersecurity providers;
• analytics providers;
• marketing and advertising platforms;
• email and communication providers;
• domain registrars;
• app stores;
• software providers;
• API providers;
• government agencies;
• regulators; and
• other service providers required to operate AAKUNA's business.

AAKUNA does not sell personal information as a commercial data-broker service.

Where a customer has an overdue account, AAKUNA may disclose relevant information to:

• debt collection agencies;
• solicitors;
• barristers;
• accountants;
• professional advisers; or
• other authorised recovery providers.

Information disclosed may include:

• customer name;
• business details;
• contact information;
• invoices;
• payment history;
• agreements;
• correspondence; and
• other information reasonably required to recover an outstanding debt.

Such disclosures will be made subject to applicable privacy and other laws.

Some third-party service providers used by AAKUNA may store or process information outside Australia.

Depending on the services used, information may be disclosed to or stored in countries including, but not limited to, the United States, India, Singapore, New Zealand, the United Kingdom or other countries where our service providers operate.

Where required by applicable law, AAKUNA will take reasonable steps to ensure appropriate protections are applied to personal information disclosed overseas.

The countries in which information is stored or processed may change as AAKUNA's technology providers and business operations change.

AAKUNA takes reasonable steps appropriate to the circumstances to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• modification; and
• unauthorised disclosure.

Security measures may include:

• access controls;
• password protection;
• authentication controls;
• encryption where appropriate;
• system monitoring;
• backups;
• security updates;
• restricted administrative access; and
• other reasonable technical and organisational safeguards.

However, no internet-connected system can be guaranteed to be completely secure.

If AAKUNA experiences a data breach involving personal information, AAKUNA will assess the incident and take steps required under applicable law.

Where the Notifiable Data Breaches scheme applies and a data breach is likely to result in serious harm, AAKUNA will comply with its notification obligations under applicable Australian privacy legislation.

AAKUNA may also take reasonable steps to contain, investigate and remediate a security incident.

AAKUNA retains personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.

Retention periods may depend on:

• the nature of the information;
• the purpose for which it was collected;
• contractual requirements;
• legal requirements;
• accounting requirements;
• dispute resolution;
• security requirements; and
• legitimate business requirements.

When personal information is no longer required, AAKUNA will take reasonable steps to delete, destroy or de-identify it, where appropriate and legally permitted.

Where AAKUNA provides hosting, software or other technology services, the treatment of customer data after termination will depend on the applicable service agreement.

Customers may be required to:

• export their data;
• arrange migration;
• provide replacement hosting;
• collect source code and project files;
• pay outstanding hosting or migration fees; or
• complete other reasonable transition requirements.

AAKUNA may retain certain information where required for legal, accounting, security, dispute resolution or legitimate business purposes.

You may request access to personal information that AAKUNA holds about you, subject to applicable law.

AAKUNA may need to verify your identity before providing access.

In some circumstances, AAKUNA may refuse access or limit access where permitted or required by law.

If access is refused, AAKUNA will, where required, provide reasons for the refusal and information about available complaint or review mechanisms.

If you believe that personal information AAKUNA holds about you is inaccurate, incomplete, misleading or out of date, you may request that it be corrected.

AAKUNA will take reasonable steps to correct personal information where appropriate and required by applicable law.

You may request that AAKUNA delete personal information it holds about you.

AAKUNA will consider the request in accordance with applicable law.

AAKUNA may need to retain information where it is required for:

• legal obligations;
• accounting records;
• tax requirements;
• contractual obligations;
• security;
• dispute resolution;
• fraud prevention; or
• other lawful purposes.

Where AAKUNA relies on your consent to collect, use or disclose personal information, you may withdraw that consent by contacting us.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary to provide those services.

To protect personal information, AAKUNA may require reasonable identity verification before responding to an access, correction, deletion or other privacy request.

AAKUNA may request information reasonably necessary to verify the identity and authority of the person making the request.

AAKUNA's services are primarily intended for businesses and general users.

AAKUNA does not knowingly seek to collect personal information from children in circumstances where such collection is unlawful.

If you believe a child has provided personal information to AAKUNA without appropriate permission, please contact us.

AAKUNA's website or services may contain links to third-party websites, applications or services.

AAKUNA is not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of each third-party service before providing personal information.

AAKUNA may maintain profiles or pages on third-party social media platforms.

Interactions with AAKUNA through social media may be subject to the privacy policies of both AAKUNA and the relevant social media platform.

AAKUNA may receive information from social media platforms where permitted by the relevant platform and applicable law.

AAKUNA may use digital advertising platforms to promote its services.

These platforms may use cookies, pixels, identifiers or similar technologies to measure advertising effectiveness and display relevant advertisements.

Depending on the platform and applicable law, you may be able to control advertising preferences through the platform's settings.

AAKUNA may use services provided by third parties such as Google, Meta and other technology providers for analytics, advertising, communications, development, authentication, hosting or other business purposes.

These providers may process information in accordance with their own privacy policies.

AAKUNA does not control the privacy practices of independent third-party providers.

If AAKUNA is involved in:

• a merger;
• acquisition;
• sale of assets;
• restructuring;
• financing;
• corporate reorganisation; or
• sale of all or part of its business,

personal information may be transferred as part of the relevant transaction where legally permitted.

Any transfer will be handled in accordance with applicable privacy obligations.

AAKUNA may disclose personal information where required or authorised by law.

This may include disclosure to:

• courts;
• law enforcement agencies;
• regulators;
• government departments;
• taxation authorities;
• legal advisers; or
• other authorised authorities.

AAKUNA may update this Privacy Policy from time to time.

Changes may be made to reflect:

• changes to our services;
• changes to technology;
• changes to legislation;
• changes to third-party providers;
• changes to business practices; or
• other operational requirements.

The updated Privacy Policy will be published on our website with an updated "Last Updated" date.

Where required by law, AAKUNA will provide additional notice of material changes.

If you believe AAKUNA has mishandled your personal information or breached applicable privacy requirements, you may contact us and make a privacy complaint.

Please provide sufficient information to allow us to understand and investigate the complaint, including:

• your name;
• contact details;
• details of the information concerned;
• the nature of the complaint;
• relevant dates; and
• any supporting information.

AAKUNA will investigate the complaint and aim to respond within a reasonable period.

For privacy enquiries, access requests, correction requests or privacy complaints, please contact:

Privacy Officer

AAKUNA Pty Ltd

ABN: 84 671 839 339

Registered Office: Unit 3, 1 Herbert St, Slacks Creek QLD 4127

Email: [email protected]

Website: www.aakuna.com.au

If you are not satisfied with AAKUNA's response to a privacy complaint, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

The OAIC can be contacted through its official website: https://www.oaic.gov.au

You should generally contact AAKUNA first and give us a reasonable opportunity to investigate and respond to your complaint.

This Privacy Policy is governed by the laws of Queensland, Australia, to the extent permitted by applicable law.

Any dispute relating to this Privacy Policy will be subject to the applicable courts and laws of Queensland and Australia.

This Privacy Policy is intended to provide general information about AAKUNA's privacy practices.

The actual privacy obligations applicable to a particular service may depend on:

• the type of service provided;
• the nature of the information processed;
• whether AAKUNA is acting as a service provider to a customer;
• the customer's instructions;
• applicable legislation;
• third-party services;
• the location of the individuals concerned; and
• the terms of the relevant service agreement.

Where there is a conflict between this Privacy Policy and a mandatory requirement of applicable privacy legislation, the applicable legislation will prevail.

© AAKUNA Pty Ltd. All rights reserved.